Privacy Policy
Last Updated: April 2026
1. Introduction
myPCT (“we,” “our,” or “us”) provides healthcare coordination, patient engagement, referral management, and related healthcare services through our web and mobile applications.
We are committed to protecting your privacy and safeguarding your personal and health information in accordance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.
By using our services, you agree to the collection and use of information as described in this Privacy Policy.
2. Information We Collect
Personal Information
We may collect:
- •Name
- •Date of birth
- •Email address
- •Phone number
- •Mailing address
- •Emergency contact information
Health Information
We may collect:
- •Medical history
- •Medications
- •Allergies
- •Diagnoses
- •Procedures
- •Clinical documents
- •Referral information
- •Other healthcare-related information provided by healthcare organizations or authorized users
Device and Usage Information
We may collect:
- •Device identifiers
- •IP address
- •Device type and operating system
- •Application version
- •Crash reports and diagnostics
- •Usage analytics necessary for improving our services
3. How We Use Information
We use information to:
- •Provide healthcare-related services
- •Facilitate care coordination
- •Manage referrals and communications
- •Authenticate users
- •Improve application performance and reliability
- •Maintain security and prevent fraud
- •Comply with legal, regulatory, and contractual obligations
We do not sell personal information.
4. HIPAA Compliance
Where applicable, Protected Health Information (PHI) is handled in accordance with HIPAA requirements.
We maintain administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of health information.
5. Information Sharing
We may share information with:
- •Healthcare providers involved in your care
- •Healthcare organizations using the platform
- •Service providers operating on our behalf under appropriate contractual safeguards
- •Regulatory agencies and legal authorities when required by law
We do not share personal information with third parties for advertising purposes.
6. Data Security
We employ industry-standard security measures including:
- •Encryption in transit and at rest
- •Access controls and authentication
- •Audit logging
- •Security monitoring
- •Periodic security assessments
While we strive to protect information, no electronic system can guarantee absolute security.
7. Data Retention
We retain personal and health information for as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and satisfy healthcare record retention requirements.
Retention periods may vary depending on applicable federal and state laws, contractual obligations, and healthcare regulations.
When information is no longer required, we take reasonable steps to securely delete or de-identify it in accordance with applicable laws and operational requirements.
8. Account Deletion and Data Deletion
Users may request deletion of their account using any of the methods below.
Online account deletion (web)
Visit our dedicated account deletion page at https://prod.mypct.health/account/delete, then:
- Enter the email address registered to your account.
- Verify your identity using your account password or a one-time verification code sent to your email.
- Review the warnings, optionally provide a reason for leaving, and confirm that you understand deletion is permanent.
- Submit your account deletion request.
While signed in to the web application
If you are already signed in, go to Settings → Danger Zone at https://prod.mypct.health/app/settings/danger-zone and select Delete account to permanently delete your account.
Email request
Contact us at support@mypct.io with the subject line “Account Deletion Request” and include the email address registered to your account.
Upon receiving a valid deletion request, we will delete or de-identify personal information where legally permitted.
Certain information, including healthcare records, audit logs, security records, billing records, and information required for legal or regulatory compliance, may be retained for periods required by applicable law.
Deletion of an account does not necessarily result in deletion of healthcare records that must be retained under legal or regulatory requirements.
9. Your Privacy Rights
Subject to applicable law, users may have the right to:
- •Access their information
- •Request correction of inaccurate information
- •Request account deletion
- •Request restrictions on certain disclosures
- •Receive an accounting of disclosures
- •Obtain copies of information where permitted
Requests may be submitted using the contact information below.
10. Children’s Privacy
Our services are not directed to children except as authorized through healthcare organizations, parents, guardians, or other legally authorized representatives.
11. International Data Transfers
Information may be processed and stored in jurisdictions where our service providers operate. Appropriate safeguards are implemented where required by law.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Material changes will be communicated through the application, website, email, or other appropriate means.
Continued use of the services after updates constitutes acceptance of the revised Privacy Policy.
13. Contact Us
For privacy-related questions, requests, or concerns, contact: